We are responsible for inspecting, repairing and maintaining all public roads in Newcastle.
To find out more about how we do this please see below.
Roads are inspected on a regular basis depending on their location.
All public roads in Newcastle are inspected at least twice per year. Roads which usually fall into this category include those in mainly residential areas.
Roads in busier areas such as out of town shopping areas and main transport links are inspected every 3 months.
The roads in the main shopping areas in Newcastle, which are the City Centre, Gosforth High Street, Chillingham Road Shops and Shields Road are inspected every month.
From these inspections we get technical information which tells us which roads need to be repaired. We work with Ward Councillors and residents to agree a programme of work for the year.
We also take into consideration other work which may already be scheduled for an area, such as a new building development or installation of gas pipes. We will programme our work to take place after this to minimise disruption.
We also use information from Envirocall to carry out emergency repairs as soon as possible and schedule non-urgent work into the above programme.
If you would like to report a problem with a road in Newcastle please complete the Envirocall Online Reporting and Tracking Form or text the word 'Roads' followed by your query to 80800. We will inspect the area as soon as possible and contact you.