phone: 0845 002 0336

email: information@newcastle.gov.uk

Our reference and enquiry service is open 7 days a week and you can contact us by phone or e-mail.

• Monday to Thursday 9am - 8pm
• Friday and Saturday 9am - 5pm
• Sunday 12pm - 4pm

Whilst the City Library is being rebuilt, you can visit our enquiry desks in the Civic Centre Customer Service Centre, Sandyford Road, and at the Tourist Information Centre, Central Arcade.
Location map (PDF 703Kb opens in new window)

Customer Service Centre opening hours
Monday to Friday, 8:30am - 4:30pm

Tourist Information Centre opening hours
Monday to Friday, 9:30am -5:30pm
Saturday, 9:00am - 5:30pm

We will try and answer your question quickly and free of charge but, for more complex enquiries we have a charged for research service.

• Virtual Reference Library, links to free online resources.
• Business Information
• Business Factsheets
• Local Studies, Local history and family history
• Patents Advice Centre, advice on all aspects of intellectual property
• Enquire, online enquiry service available 24/7,
• Branches, all our libraries have reference information.

Research Service Charges

• Local Studies and Information@Newcastle charge £15-£30 per hour.
• Patents Advice Centre charge £70 per hour or part thereof.