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Service Requests to Envirocall - Benwell and Scotswood Ward

Service Requests to Envirocall - January - March 2008
Categories with a service standard
Category	Service standard	Number of requests	Closed within standard	% Closed within standard
Abandoned vehicles	1 working day	0	0	0
Animal carcasses	1 working day	5	4	80.0
Dog fouling removal	1 working day	12	9	100.0
Flytipping	3 working days	46	41	89.0
Graffiti - racist	2 working days	1	0	0
Graffiti - sexist / obscene	2 working days	1	1	100.0
Gulley services	1 working day	7	6	86.0
Litter bin emptying	1 working day	2	2	100.0
Litter removal	1 working day	33	29	88.0
Total		107	92	86.0

Categories without a service standard
Category	Service standard	Number of requests	Closed	% Closed
Graffiti - other	not applicable	57	57	100.0
Street Cleaning	not applicable	16	16	100.0
Total		73	73	100.0

Please note: The tables show only the service requests received by Envirocall that were passed to Neighbourhood Services for action.

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