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Service Requests to Envirocall - North Heaton

Service Requests to Envirocall - July to September 2007
Categories with a service standard
Category	Service standard	Number of requests	Closed within standard	% Closed within standard
Abandoned vehicles	1 working day	0	0	0
Animal carcasses	1 working day	3	1	33.0
Dog fouling removal	1 working day	1	0	0
Flytipping	3 working days	41	41	100.0
Graffiti - racist	2 working days	0	0	0
Graffiti - sexist / obscene	2 working days	2	2	100.0
Gulley services	1 working day	20	19	85.7
Litter bin emptying	1 working day	1	0	0
Litter removal	1 working day	0	0	0
Total		68	63	93.0

Categories without a service standard
Category	Service standard	Number of requests	Closed	% Closed
Graffiti - other	not applicable	7	7	100.0
Street Cleaning	not applicable	12	12	100.0
Total		19	19	100.0

Please note: The tables show only the service requests received by Envirocall that were passed to Neighbourhood Services Directorate for action.

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