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Service Requests to Envirocall - Fenham Ward

Service Requests to Envirocall - July to September 2007
Categories with a service standard
Category	Service standard	Number of requests	Closed within standard	% Closed within standard
Abandoned vehicles	1 working day	0	0	0
Animal carcasses	1 working day	1	1	100.0
Dog fouling removal	1 working day	3	3	100.0
Flytipping	3 working days	39	38	97.4
Graffiti - racist	2 working days	2	2	100.0
Graffiti - sexist / obscene	2 working days	0	0	0
Gulley services	1 working day	17	16	94.0
Litter bin emptying	1 working day	5	5	0
Litter removal	1 working day	1	1	100.0
Total		68	68	97.0

Categories without a service standard
Category	Service standard	Number of requests	Closed	% Closed
Graffiti - other	not applicable	17	16	94.0
Street Cleaning	not applicable	32	32	100.0
Total		49	48	98.0

Please note: The tables show only the service requests received by Envirocall that were passed to Neighbourhood Services Directorate for action.

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