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Service Requests to Envirocall - Benwell and Scotswood Ward

Service Requests to Envirocall - July to September 2007
Categories with a service standard
Category	Service standard	Number of requests	Closed within standard	% Closed within standard
Abandoned vehicles	1 working day	0	0	0
Animal carcasses	1 working day	7	7	100.0
Dog fouling removal	1 working day	7	7	100.0
Flytipping	3 working days	54	52	96.0
Graffiti - racist	2 working days	2	2	100.0
Graffiti - sexist / obscene	2 working days	2	2	100.0
Gulley services	1 working day	23	21	91.0
Litter bin emptying	1 working day	4	4	100.0
Litter removal	1 working day	0	0	0
Total		99	95	96.0

Categories without a service standard
Category	Service standard	Number of requests	Closed	% Closed
Graffiti - other	not applicable	77	77	100.0
Street Cleaning	not applicable	72	72	100.0
Total		149	149	100.0

Please note: The tables show only the service requests received by Envirocall that were passed to Neighbourhood Services Directorate for action.

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