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Service Requests to Envirocall - Fenham Ward

Service Requests to Envirocall - April 2008
Categories with a service standard
Category	Service standard	Number of requests	Closed within standard	% Closed within standard
Abandoned vehicles	1 working day	0	0	0
Animal carcasses	1 working day	0	0	0
Dog fouling removal	1 working day	8	7	87.5
Flytipping	3 working days	9	9	100.0
Graffiti - racist	2 working days	0	0	0
Graffiti - sexist / obscene	2 working days	1	1	100.0
Gulley services	1 working day	13	11	84.6
Litter bin emptying	1 working day	2	2	100.0
Litter removal	1 working day	9	5	55.6
Total		42	35	83.3

Categories without a service standard
Category	Service standard	Number of requests	Closed	% Closed
Graffiti - other	not applicable	7	6	100.0
Street Cleaning	Service standard no longer in use
Total		7	6	100.0

Please note: The tables show only the service requests received by Envirocall that were passed to Neighbourhood Services for action.

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