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Service Requests to Envirocall - Benwell and Scotswood Ward

Service Requests to Envirocall - March 2008
Categories with a service standard
Category	Service standard	Number of requests	Closed within standard	% Closed within standard
Abandoned vehicles	1 working day	0	0	0
Animal carcasses	1 working day	1	1	100.0
Dog fouling removal	1 working day	4	4	100.0
Flytipping	3 working days	6	6	100.0
Graffiti - racist	2 working days	0	0	0
Graffiti - sexist / obscene	2 working days	0	0	0
Gulley services	1 working day	1	1	100.0
Litter bin emptying	1 working day	0	0	100.0
Litter removal	1 working day	10	9	90.0
Total		22	21	95.5

Categories without a service standard
Category	Service standard	Number of requests	Closed	% Closed
Graffiti - other	not applicable	21	21	100.0
Street Cleaning	Service category no longer used
Total		21	21	100.0

Please note: The tables show only the service requests received by Envirocall that were passed to Neighbourhood Services for action.

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