Address
Regent Farm Road
Gosforth
Newcastle upon Tyne
NE3 3HD
Directions
Opening Times
Customer Service Centre
Monday to Friday 8.30am to 4.30pm
Library
Monday to Thursday 8.30am to 8pm
Friday 8.30am to 5pm
Saturday 9am to 5pm
Sunday 10am to 2pm
The Gosforth Customer Service Centre and Library is a modern purpose built facility based on Regent Farm Road that offers you access to a range of public services including:
Newcastle City Council Customer Service Centre (CSC) delivering over 90 different council services
A spacious library with lots of new books to choose from and PC's for public use with free internet access
Community meeting room facilities
Gosforth CSC has been built as part of the Newcastle and North Tyneside Local Improvement Finance Trust Company (NNT LIFT Co), which was created to deliver four CSCs in Newcastle some of which include libraries. When complete these four centres will be located in Kenton, Gosforth, the East End in Byker and West End in Benwell.
At the CSC you can get access to lots of different council services (pdf, 45.7kb) that were formerly only available from the Civic Centre. Here’s a look at some of the key services we deliver:
You can pay your household bills and top up your mobile phone using PayPoint
Pay for all council services using your credit or debit card, cash or cheque
Make enquiries about housing and council tax benefit
Make enquiries about and apply for new and replacement blue badges, allowing use of disabled parking facilities (subject to some restrictions)
View and apply to be added to the Electoral Register
Arrange bin and bulky collections, litter and street cleaning, street lighting, pest control, grass cutting and trees
Councillor surgeries
Throughout the development of a CSC we work with local people to find out what they think the area needs. As part of this we set up a Community Focus Group which has a mixture of local people and partners involved in the centre. During the development of the building the Community Focus Group were active and had an input into most aspects of the building, from the size of rooms to how we promoted the Centre.
To keep people informed about the Centre a series of newsletters were produced and delivered to all homes in the Gosforth, Castle and Parklands areas in January and September 2007.
You can view Issue 1, Issue 2 and Issue 3 of the Gosforth Customer Service Centre and Library newsletters here, as well as the Season's Greetings card to all residents in the Gosforth area.
Directions
Travelling Southbound from the A1
Leave the A1 and turn right onto the B1318 (Great North Road).
Proceed along the road until you see the Regent Centre metro station on your right.
Directly after the Regent Centre turn right onto Regent Farm Road.
The Gosforth Customer Service Centre and Library is along Regent Farm Road on the left.
Parking is at the rear of the centre. Continue past the centre, turn left at the roundabout, and take the first left again for the car park.
Travelling Northbound from the A1
Leave the A1 and turn right onto Kingston Park Road.
Continue along Kingston Park Road until you reach the B1318 (Great North Road).
Turn right onto the B1318.
Proceed along the road until you see the Regent Centre metro station on your right.
Directly after the Regent Centre turn right onto Regent Farm Road.
The Gosforth Customer Service Centre and Library is along Regent Farm Road on the left.
Parking is at the rear of the centre. Continue past the centre, turn left at the roundabout, and take the first left again for the car park.